Returns

Returns

Extended Christmas Returns - Until 14th January 2022

All items online purchases made from 7th October 2021 may now be returned for either an exchange or full refund up until 14th January 2022. Standard terms apply, for more information please see full terms for more details.

30 Day Money Back Guarantee

At British Diamond Company we're committed to providing you with the best service possible, and we're sure you'll love your purchase. If for any reason you aren't completely satisfied, we offer a full 30 day money back guarantee on all orders (items purchased in our sale or in conjunction with a promotional code are subject to a 14 day returns policy).

Refunds and exchanges can be requested within 30 days of the date of receipt. If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

Items purchased in our sale or orders placed in conjunction with an offer or promotional code will be supplied with a 14 day returns policy from the date of receipt.

Please return your purchase to us in its original condition together with original packaging and documentation. You can either return by post to the address listed below, or you can return to your nearest store. When returning by post, we recommend using a tracked service to ensure proof of delivery.

Please note: 
- Some special orders, including items which have been personalised, adjusted or resized are non returnable and not covered under our standard returns policy.

If you choose to exchange your item, a refund will not be offered for the exchanged item unless the product is faulty.

- We are unable to accept returns of earrings or cleaning products due to hygiene reasons. This does not affect your statutory rights.  

RETURNS AND EXCHANGES ADDRESS 

British Diamond Company
C W Sellors Ltd
King Street
Ashbourne
Derbyshire
DE6 1EA

Contact a member of our sales and customer services team on 01335 453 453 or sales@britishdiamondcompany.com if you wish to exchange or return your order.